Negativação indevida
Autor | Cleidiane Araújo Ferreira Mendes Bonfim |
Páginas | 396-397 |
Page 396
RECLAMAÇÃO - DANO MORAL. EMPRESA DE TELEFONIA. DEFEITO NA PRESTAÇÃO DO SERVIÇO (CDC, ART. 14). FRAUDE PERPETRADA POR TERCEIRO. RESPONSABILIDADE CIVIL OBJETIVA. NEGATIVAÇÃO INDEVIDA DO NOME DO CONSUMIDOR EM ÓRGÃOS DE PROTEÇÃO AO CRÉDITO. DANO PRESUMIDO. PRECEDENTES DO E. STJ. FIXAÇÃO DO QUANTUM INDENIZATÓRIO. OBEDIÊNCIA AOS PRINCÍPIOS DA RAZOABILIDADE E DA PROPORCIONALIDADE. SENTENÇA MANTIDA. 1. Ao adotar a contratação do serviço por meio telefônico, cujos dados do consumidor são confirmados apenas pela atendente e pelo técnico de instalação, passa a companhia telefônica a arcar com as conseqüências, por deixar de adotar as precauções necessárias a evitar a fraude perpetrada, devendo assumir o risco de sua atividade, não podendo, destarte, transferir tais encargos às pessoas lesadas, nem mesmo em razão de também haver sido prejudicada com o ato ilícito. A negligência apontada pela reclamante evidencia-se claramente, pois, houvesse melhor orientação aos prepostos - técnicos de instalação - por certo estes adotariam as cautelas imprescindíveis à certificação de que o solicitante realmente residia no endereço. 2. A anotação indevida de dados pessoais na galeria dos inadimplentes, gera para o responsável o dever de indenizar pelos danos morais causados, que se presumem em função da reação psíquica e do dissabor experimentados por qualquer pessoa que tenha o seu crédito injustamente abalado. - Age com...
Para continuar a ler
PEÇA SUA AVALIAÇÃO- Defesa Prática do Consumidor
- Jurisprudências
- Cartão de crédito
- Envio de cartão sem solicitação
- Inadimplemento
- Veículo
- Plano de saúde
- Telefonia móvel
- Defeito
- Acidente automobilístico
- Plano de saúde
- DPVAT
- Veículo
- Danos morais materiais e estéticos
- Banco
- Energia elétrica
- Cheque
- Cheque - agiotagem
- Denunciação da lide
- Seguro
- Do quantum
- Indenização
- Protesto de título
- Domicílio
- Negativa ? seguro de vida
- Propaganda enganosa
- Falha na prestação de serviços
- Informações inadequadas/incompletas
- Negativação indevida
- Ato ilícito ? quantum
- Responsabilidade - concessionária
- Veículo - estacionamento
- Extravio de bagagem
- Prestação de serviços - saque indevido
- Erro médico
- Apontamento indevido - dívida quitada
- Exceção de incompetência
- Repetição de indébito - (íntegra da decisão)
- Perda de uma chance
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