Exploring the Black Box in Brazilian Work Groups: a Study of Diversity, Conflict and Performance
| Autor | Filipe Sobral - Daan Bisseling |
| Cargo | Fundação Getulio Vargas, EBAPE/FGV, Rio de Janeiro, RJ, Brazil - Fundação Getulio Vargas, EBAPE/FGV, Rio de Janeiro, RJ, Brazil |
Available online at
http://www.anpad.org.br/bar
BAR, Rio de Janeiro, v. 9, n. 2, art. 1,
pp. 127-146, Apr./June 2012
Exploring the Black Box in Brazilian Work Groups: a Study of
Diversity, Conflict and Performance
Filipe Sobral *
E-mail address: filipe.sobral@fgv.br
Fundação Getulio Vargas – EBAPE/FGV
Rio de Janeiro, RJ, Brazil.
Daan Bisseling
E-mail address: d.bisseling@br.vescom.com
Fundação Getulio Vargas – EBAPE/FGV
Rio de Janeiro, RJ, Brazil.
* Corresponding author: Filipe Sobral
Escola Brasileira de Administração Pública e de Empresas - Fundação Getulio Vargas, Praia de Botafogo, 190,
506, Rio de Janeiro, RJ, 22253-900, Brazil.
Copyright © 2012 Brazilian Administration Review. All rights reserved, including rights for
translation. Parts of this work may be quoted without prior knowledge on the condition that the
source is identified.
F. Sobral, D. Bisseling 128
BAR, Rio de Janeiro, v. 9, n. 2, art. 1, pp. 127-146, Apr./June 2012 www.anpad.org.br/bar
Abstract
Over the last few decades, several studies have been conducted to examine the complex relationships between
team diversity and individual and organizational outcomes. Although, in theor y, team diversity can foster
positive organizational synergies by increasing the variance of perspectives and approaches to work different
members can bring, the same idiosyncratic characteri stics can also engender signi ficant difficulties resulting
from problems in coordination, communication and conflict. This study used a sample of 44 work groups to
examine the influence of five types of diversity on team outcomes and the mediating role of task and relational
conflict on this rela tionship. A survey of 279 team members and interviews with the 44 team managers were
used to examine these relationships. Findings suggest that different forms of diversity impact task conflict in
different ways, which in turn is negatively a ssociated with job satisfaction and tea m performance. Results further
show t hat diversity is unrelated to relational conflict; however , this type of conflict seems to hinder both job
satisfaction and team performance. Over all, these patterns suggest a complex link between team diversity and
how work groups function.
Key words: work groups; team diversity; intragroup conflict; perfor mance; job satisfaction.
Para continuar a ler
PEÇA SUA AVALIAÇÃO
COPYRIGHT TV Trade Media, Inc.
COPYRIGHT GALE, Cengage Learning. All rights reserved.
COPYRIGHT GALE, Cengage Learning. All rights reserved.
